1. Information We Collect
When you register for and use Taskpesa, we collect the following categories of information:
- Account information: your name, email address, phone number, and password.
- Identity verification: national ID details where required for certain gigs or payout thresholds.
- Payment information: your M-Pesa phone number used to receive payouts.
- Usage data: tasks completed, time spent on the platform, device type, browser, and IP address.
- Communications: messages you send to our support team via email, WhatsApp, or the contact form.
2. How We Use Your Information
We use the information we collect to:
- Create and manage your Taskpesa account.
- Match you with relevant gigs and process task submissions.
- Process and confirm M-Pesa payouts for completed tasks.
- Communicate with you about your account, new gigs, or policy updates.
- Detect and prevent fraud, abuse, or violations of our Terms of Service.
- Improve our platform through aggregated, anonymized analytics.
3. M-Pesa & Payment Data
Taskpesa uses your M-Pesa phone number solely to send payouts for tasks you complete. We do not store your M-Pesa PIN, and we never ask for it. Transactions are processed through Safaricom's secure payment infrastructure, and Taskpesa retains only the transaction records necessary for support, reconciliation, and legal compliance.
4. Sharing Your Information
We do not sell your personal information. We may share limited data with:
- Partner businesses whose gigs you complete, limited to what's necessary to verify task completion.
- Payment processors (including Safaricom M-Pesa) to facilitate payouts.
- Service providers who help us operate the platform (e.g. hosting, analytics, customer support tools), bound by confidentiality obligations.
- Regulators or authorities where required by Kenyan law or a valid legal process.
5. Data Retention
We retain your account and transaction data for as long as your account is active, and for a reasonable period afterward to comply with legal, tax, and fraud-prevention obligations. You may request deletion of your account at any time, subject to these legal requirements.
6. Your Rights
Under Kenya's Data Protection Act, 2019, you have the right to:
- Access the personal data we hold about you.
- Request correction of inaccurate or incomplete data.
- Request deletion of your data, subject to legal retention requirements.
- Object to or restrict certain processing of your data.
- Withdraw consent for optional communications at any time.
To exercise any of these rights, contact us using the details below.
7. Data Security
We use industry-standard security measures — including encryption in transit, access controls, and regular security reviews — to protect your information. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
8. Children's Privacy
Taskpesa is intended for users aged 18 and above. We do not knowingly collect personal information from anyone under 18. If we learn that we have collected data from a minor, we will delete it promptly.
9. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of material changes via email or an in-app notice. Continued use of Taskpesa after changes take effect constitutes acceptance of the revised policy.
10. Contact Us
If you have questions about this Privacy Policy or how we handle your data, reach out to us:
- Email: privacy@taskpesa.co.ke
- Phone / WhatsApp: +254 700 000 000
- Office: Nairobi, Kenya